Frequently Asked Questions (This area will continue to grow)
In order to keep all information documented for safety concerns, any special requests, to ensure LTP staff and our customers are on the same page and for overall liability reasons all communication occurs VIA EMAIL!
- IF YOU HAVE QUESTIONS PRIOR TO BOOKING: You can email us directly at [email protected] or Fill our Our Contact Form! We are extremely responsive and usually respond within minutes to an hour, but at most you will receive a response within 24 hours.
- IF YOU HAVE QUESTIONS OR WE HAVE QUESTIONS AFTER BOOKING: We will respond to your order confirmation directly if we have any questions and encourage you to do the same. This ensures that any information regarding your rental(s) STAY WITH YOUR RENTAL DOCUMENTATION and there are no missed steps by staff or our Little Tots Customers. This also guarantees that anything confirmed or promised is in writing for both parties. We are VERY FAST emailers, so there are no worries there!
ALL RENTALS MUST GO THROUGH THE WEBSITE. Each product runs on its own calendar, so if the product is green it is available, if it is red (even if it is for a day within your rental time frame) it is not available. We also have uploaded a video to assist with booking your rental(s). CLICK HERE to check that video out!
Thanks for booking with Little Tots Playground! Let’s start playing!
Each piece runs on it’s own calendar. This means some pieces MAY NOT BE ABLE TO BE RENTED TOGETHER! Each piece has a booking calendar on the product listing. Some have minimum rentals such as 2 days and some can be rented for just 1 day. Pieces will rent for 1 day – 30 days depending on the piece. Pieces also could be the SAME PRICE for 1 day rentals up to full weekend rentals of 4 or 5 days — be sure to explore that when booking. PLAY SUITE RENTALS ARE CURATED BY LTP STAFF AND SPECIFIC PIECES ARE NOT GUARANTEED.
If you are looking to have multiple pieces during the same day or weekend be sure to book each one and add them to your cart to check out together. If the date is green the piece is available and if it is white the piece is already booked.
Payment is due at the time of booking in order to reserve the equipment for your selected dates. From there since your pieces are being reserved for your rental we do not offer refunds. However, if you cancel your rental within 30 days we will issue a rental credit for 100% of your rental costs. If you cancel less than 30 days from your event 25% of your refund will be deducted as a restocking / re-advertising fee and not returned to you as a credit. Overall there is no monetary refund UNLESS there is a piece that has damaged out and is no longer available and cannot be replaced with a similar caliber item.
IN THE EVENT OF RAIN AND AND OUTSIDE EVENT we will issue a 100% credit to the website for you to use if canceled within 48 hours notice by email. Sadly, unless the tent and equipment can be on completely dry land the equipment risks unrepairable damages. HOWEVER — if you would like to change your suite over to a water play or water safe suite or lessen it to move it indoors, we can certainly make that modification which would permit rain to fall onto the equipment or select equipment that can fit inside of your designated space.
We typically require at least 48 hours notice to rent an item (some items have a longer notice). ALL RENTALS MUST BE PROCESSED THROUGH OUR WEBSITE. Items can be then rented for 1 day – 30 days DEPENDING ON THE PIECE. Each piece runs on it’s own calendar and have different financial and timeline obligations.
Our calendar allows bookings up to 3 months out and will open day by day as each day passes.
If you know you want to rent for a specific day / weekend / week more than 3 months out and want to reserve it ASAP you can reach out to us by email: [email protected] with the list of products or play suite type. From there, we can verify availability and manually book the rentals through our website for you. This will be permitted case – by – case, because of the nature of our changing inventory catalog and time obligations more than 3 months is hard to promise. However, once booked you are golden!
Play suites are the main part of our business! We rent out 10 x 20 play areas under a commercial canopy (can be smaller or larger if needed — prices and availability can be discussed by emailing [email protected]).
We recommend at least 10 x 20 for a play suite, because it allows for multiple activities to be placed under one canopy! Our canopies can with or without side walls for added protection.
Each play suite is designed with the child’s wishes in mind whether that be color scheme / theme, group average age, type of play desired (interactive, pretend play, sensory, etc), and event type. Play suites are great for birthday parties, group play dates, community events and special events like baby showers and weddings. Keeping the kids busy in fun child safe play is such a refreshing bonus to your day as a parent!
Play suites deliver and pick up for FREE in the Calvert, Southern Anne Arundel and St. Mary’s County areas. They can be rented for a max of 24 hours. Ideally 4 – 8 hours is preferred if rented for outside use. The items inside are hand selected by LTP staff, but we do take preferred pieces into consideration when planning your little one’s play suite.
CLICK HERE to check out a Tik Tok showcasing our FIRST suite at our launch event hosted on June 25th, 2022 in North Beach!
For orders $200+ delivery and pick up is complimentary! Any order under $200 is pick up only in our Owings, MD warehouse. If your order is under $200, but you would like delivery it can be requested and priced based on availability. Otherwise it is the renter’s responsibility to pick up and return timely with the equipment in the same condition it was initially rented in.
….. because traveling with baby gear SUCKS!! Let us tell you — we have done it MULTIPLE times and it doesn’t get better! Those comforts you are used to at home like boppy pillows, bassinets, pack and plays, bath seats, bouncers and the list goes on go POOF when your have to limit your luggage for a flight or try to shove it all into your car! This is where our baby gear rentals come into play!
If you are visiting friends or family in the area and need a couple things for the weekend, week or month — WE’VE GOT YOU! You no longer have to block out the back window of your car just to haul it all here for a few days or worse — LIVE WITHOUT IT! Traveling with kids is already stressful and anxiety overload — let LTP make it just a little easier!
We clean and sanitize after EACH USE to ensure the products are ready for you! Child saftey is also very important to us. Having rented a wonky car seat once from a big car rental company — we will NEVER do that again. I will carry that car seat on my back through the entire airport if I have to, because those rental seats SUCK!
With LTP if any of our equipment is recalled or damaged in an accident it will be torn to shreds and removed from our catalog. Your little one matters to us, because we are mamas ourselves and we know how important that is to know!
YES!! There are select items we are a retailer. This means that if the product you are looking to rent has this: “THIS ITEM IS ALSO AVAILABLE FOR PURCHASE IN OUR RETAIL CATALOG for $30” we can sell it! Some items are actually in stock in our warehouse and some will have to be ordered, but we would love to help you get the piece into your home! A lot of our blow up games and hoppers are part of our retail catalog which will launch on the site as soon as stock is received!
You can also check out our monthly or quarterly subscription box at LittleTotsBox.com which is a custom tailored to YOUR child! You create a child profile and the items inside are curated to fit your child’s needs! We also LOVE sensory items and our sister boutique IBH Creations & Boutique helps sponsor this box so the inclusions are AMAZING! Items in the box are mostly EXCLUSIVE to Little Tots Box — but we can’t leave out IBH fan favorites!
Well — our goal is to be an indoor playroom in the Northern Part of Calvert County, MD that has consistently changing items to keep the facility fresh and inviting — but that is an expensive dream, so for now we are renting toys, games, climbers and baby gear with a focus on “Play Suites” which are designed to curate a never ending mobile playroom your kids will LOVE for the day! These suites are great for birthday parties, community events, baby showers, weddings and other specialty events where you need to engage the children in age appropriate activities to keep those minds and little hands busy!
CHECK OUT THIS FACEBOOK POST WE DID ON THIS TOPIC:
YES! Each item is cleaned before and after each use!
Now — certain wear and tears may occur and every piece may not be in PERFECT condition aesthetically speaking, but any piece that is significantly damaged or considered unsafe will not be rented out to renters or used during events.
However, we are human so we can miss things, so PLEASE, be sure to inform LTP staff of any damages, recalls or any safety issues you may experience during your rental inspection or usage, as we will while it is in our possession.
A rental agreement is used to ensure all parties are on the same page and ultimately our renters are equally responsible for misuse, malfunction from operator error or not disclosing any malfunctions, safety concerns or knowledge of a damage while in use or upon returning to LTP.
We work best when we work together!
Since these items are being rented and damages, recalls or safety concerns could arise with each piece we will do our best to ensure your piece remains in the best possible condition for rental, however safety is a priority here at LTP.
If a piece damages out or becomes unavailable prior to your rental we will do our best to replace the item either exactly or with something as similar as possible and notify you. If we are unable to replace the item a refund for said item will be issued.
However, if there are other items on your order that are being rented a damaged product will not be reason to cancel the entire order or issue a full refund. The other rented items will still be obligated to you and following your rental guidelines will be required.